Refunds & Cancellations
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This policy explains how cancellation and refund requests are handled for journals and other publications purchased through Gerontology India.
1. Digital Products
Our digital publications may include journals and PDF files delivered electronically. Because digital content can be accessed or downloaded immediately, change-of-mind refund requests may not be accepted after delivery, subject to applicable law.
This policy does not remove any refund, remedy, or consumer right that applies where a product was not supplied, was materially different from its description, was defective or inaccessible, or where a refund is otherwise required by law.
2. Eligible Refund Requests
Please contact us if any of the following occurs:
- Your payment was successful, but your order was not delivered.
- You were charged more than once for the same order.
- The supplied PDF is corrupted, incomplete, or cannot reasonably be accessed.
- The delivered publication materially differs from the item purchased.
- A refund is required under applicable law or the specific terms of your purchase.
Where appropriate, we may first offer a replacement file, a corrected download link, or another reasonable resolution. This does not limit any statutory entitlement to a refund.
3. Order Cancellations
Cancellation requests should be submitted as soon as possible. If an order has not been processed or its digital content has not been delivered, we will review whether cancellation is possible.
Once digital content has been delivered or accessed, cancellation may be restricted, subject to applicable law and the circumstances of the order.
4. Failed or Pending Payments
If money has been debited but the order is not confirmed, please allow the payment provider and bank time to reconcile the transaction. Contact us if the order remains unresolved. Any applicable reversal or refund will be handled in accordance with the payment provider’s process and applicable rules.
5. How to Request a Refund
Email: espiriter3@gmail.com
Please include:
- Your name and order number, if available.
- The email address used at checkout.
- Payment transaction reference or payment date.
- The reason for your request and relevant screenshots, if helpful.
Never include your UPI PIN, password, OTP, or full card security details.
6. Review and Processing
We aim to review refund requests within 5–7 working days. If a refund is approved, the time required for the funds to appear in your account may depend on the payment provider and your bank.
We will communicate the outcome and any further information required. These indicative timelines do not override any shorter mandatory deadlines under applicable law or payment-system rules.
7. Physical Products
If physical publications are offered, return, replacement, cancellation, and refund requests will be assessed according to the product description, the circumstances of the request, and applicable consumer law. Contact us before returning any item.
8. Contact Us
For refund, cancellation, or payment assistance, email espiriter3@gmail.com with the relevant order details.